Privacy notice
Last updated 2 November 2026
This notice explains what personal data SYNTRALEX ("we") handles on syntralex.com and in the SYNTRALEX freight platform, why, and what choices you have.
Two roles
Website and walkthrough requests. For the public website and the walkthrough request form we decide how data is used.
The platform. Inside a company's workspace, that company decides what freight, partner and people data it records. We process that data on its behalf and only to provide the service.
What we collect
- Walkthrough requests: your name, work e-mail, company, country, freight volume and message. To limit abuse we keep a one-way hash of the sender's network address, not the address itself.
- Accounts: name, e-mail address, role and workspace; sign-in times; one-time codes used to confirm invitations.
- Workspace content: shipments, purchase orders, quotes, documents, invoices and the names and contact details of partners that a company adds.
- Security and audit records: who changed what and when, kept so that every change can be traced.
We do not sell personal data, use it for advertising, or place advertising or analytics trackers on the website.
Cookies and storage
The website sets no cookies. The platform sets one essential cookie to keep you signed in (secure, not readable by scripts). Your browser also remembers display choices such as text size and report filters on your own device.
Why we use it
- To answer walkthrough requests and run the service you or your company signed up for.
- To send the e-mails the service needs: invitations, quote requests, reminders and status updates.
- To keep the service secure, prevent misuse and meet legal obligations.
Who processes it for us
- Cloudflare hosts the website, the platform and its database.
- An e-mail delivery provider sends the platform's e-mails.
- Anthropic provides the AI that reads documents and answers questions when a workspace uses these features. Only the document or question concerned is sent, and it is not used to train models.
- OpenStreetMap geocoding receives the name of a place (for example a port or warehouse) when a user adds a new location; it receives no personal data.
These providers may process data outside your country. We rely on their contractual safeguards for such transfers.
How long we keep it
Walkthrough requests are kept while we are in contact and deleted on request. Workspace data is kept while the workspace is active and deleted or returned when the company asks. Audit records are kept as long as the shipment records they describe.
Your choices and rights
You can ask to see, correct or delete your personal data, or object to how it is used. For data in a company's workspace, contact that company first; we will help them respond. You can also complain to your data protection authority.
Contact
Use the contact form and choose "Privacy" in your message. We reply within 30 days.