Terms of use

Last updated 2 November 2026

These terms apply to the SYNTRALEX website and platform. A company's signed agreement with us takes precedence where it differs.

The service

SYNTRALEX is business software for managing freight: sourcing, approvals, bookings, tracking, customs documents, invoices and payments. It is offered to companies and their partners, not to consumers.

Accounts and access

• Each user signs in with their own account. Keep your sign-in details private and tell your administrator if you think someone else has used them.
• Company administrators decide who joins their workspace and what each person may do.
• Partners invited by a company see only the shipments and jobs shared with them.

Acceptable use

Do not use the service to break the law, upload malicious files, try to reach data you have not been given, overload or probe the service, or send messages that are not related to freight work.

Your data

Each company owns the data it records. We use it only to provide the service, as described in the privacy notice.

Advice and decisions

The platform supports freight, customs and tax work with checks, suggestions and AI-read documents. It does not replace professional customs, tax or legal advice. People in your company remain responsible for the decisions they approve.

Availability and changes

We work to keep the service available and secure, but it may occasionally be interrupted for maintenance or events outside our control. We may update the service and these terms; important changes will be announced in the platform.

Contact

Questions about these terms: use the contact form.